Frequently Asked Questions

It is highly recommended that guests are fully vaccinated and boosted (if eligible) at time of sailing.

To find out what vaccine and testing requirements apply to your voyage. Enhanced testing and vaccine requirements may apply to certain itineraries, so it is important that guests check the requirements for their specific booking by using the link above.

Fully vaccinated means that a guest received all the doses in an authorized or approved primary COVID-19 vaccine series at least 14 days prior to embarkation. Up to date means that a guest is fully vaccinated, and received at least 1 booster dose, if eligible before embarkation. Guests are considered “up to date” from the date of receiving their booster dose.

At this time all sailings are available to fully vaccinated guests.

We only accept vaccines that are approved or authorized for emergency use by the U.S. FDA, or the World Health Organization, or the European Medicines Agency (EMA). Some countries and regions on the itinerary may only accept vaccines approved by their regulatory agencies.

VACCINE	DOSE
Pfizer (Comirnaty / BioNTech)	2
Moderna (Spikevax)	2
Johnson & Johnson (Janssen)	1
AstraZeneca (Covishield / Vaxzevria)	2
Sinopharm	2
Sinovac (CoronaVac)	2
Covaxin	2
Novavax (Covovax / Nuvaxovid)	2

In a two dose vaccine series, we accept mixed vaccines types only if at least 2 doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before sailing.

VACCINE	DOSE
Pfizer (Comirnaty / BioNTech)	2
Moderna (Spikevax)	2
Johnson & Johnson (Janssen)	1
AstraZeneca (Covishield / Vaxzevria)	2
Sinopharm	2
Sinovac (CoronaVac)	2
Covaxin	2
Novavax (Covovax / Nuvaxovid)	2

For voyages that require vaccinations, digital or paper records, or QR codes, showing the vaccine type, the date of each vaccine administered, the individuals name and date of birth or other identifier.

For faster check-in, we recommend VeriFLY, a secure, free digital health application that allows guests the ability to easily upload any required vaccination records and COVID-19 test results. Completing these tasks before check-in will make embarkation a faster and more seamless experience. Guests who have obtained their VeriFLY pass must still complete the online check-in process on hollandamerica.com.

Guests should check the Health Protocols Look Up Tool to understand which voyages, require vaccination and which voyages do not require vaccination. If you would like to sail on a voyage that requires vaccination and you would like to have an exemption request reviewed, please call us:

North America: 1-800-577-1728

Southampton, U.K.: 0344 338 8605

Rotterdam Office: 00800 1873 1873

Netherlands: 0800 724 5425

Sydney Office: 1300 987 322

For exemptions on any itineraries that include Australia, we manage an exemption process for a small number of guests with medical contraindications to the vaccine subject to regulations of the ports we visit.

Evidence of medical contraindications must be in English and documented by a registered medical practitioner. For Australian residents, this should be recorded on the Australian Immunisation Register.

Exemptions are available on a first-come, first-served basis.

Guests that tested positive for COVID-19 in the 6 to 90 days prior to embarkation should be ready to show evidence of their positive COVID-19 viral test (antigen or PCR) laboratory results at embarkation, in place of any required pre-embarkation tests (if applicable). Guests that do not have laboratory evidence of their positive test will be required to show evidence of a negative test that meets the testing requirements of their voyage.

Exceptions may apply for asymptomatic guests who have tested positive for COVID-19 within 90 days of their embarkation if they are at least 5 days past their COVID-19 infection, are fully recovered with no symptoms and produce documentation of recovery from COVID-19 infection. Guests are required to be on day 6 on their recovery from COVID-19 in order to embark on their cruise.

Documentation of Recovery consists of the following:

• Paper or electronic copies of the positive viral test result from a certified laboratory (dated no more than 90 days ago), or
• A valid digital COVID-19 Certificate (DCC) or a document issued by a health or government authority showing confirmed previous infection.

Guests who present these documents will need to go through a secondary screening at the terminal, and boarding will be approved at the medical staff’s discretion.

If you test positive for COVID-19 within 5 days of embarkation, you will be denied boarding. You will be allowed to board if you have completed 5 full days of isolation and have tested negative before boarding.

Yes, onboard team member vaccinations will be in accordance with CDC guidelines. We’re also actively administering boosters to our crew members.

The following formats are acceptable proofs of a negative COVID-19 test: paper negative COVID-19 test results (original only), digital or emailed COVID-19 test results; or record of COVID-19 testing from a healthcare provider including original digital email notification or personal electronic health record. The negative COVID-19 test result must include:

a) Where the test was administered, including information such as the name and contact information for the laboratory or healthcare personnel who performed the test

b) Type of test (indicating it is a PCR or antigen test)

c) A specimen collection date that meets the pre-embarkation testing requirements

d) Guest’s name and either date of birth, age, or passport number

e) A negative test result using words or phrases including:

• Negative
• Undetectable
• SARS-CoV-2 RNA not detected
• SARS-CoV-2 antigen not detected
• COVID-19 not detected
• Not reactive

 

Test results marked “invalid” are not accepted.

For medically observed self-tests:

• The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection.
• The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative COVID-19 test.

 

For cruises not visiting Australia that allow an at-home, self-administered PCR or Antigen COVID-19 test, guests should take a photo of their test result with their mobile device. Their full names, date and time of test should be written on, or next to the test device result like the below:

First Name: _____________________

Last Name: ______________________

Date of Birth: ____________________

Date the self-test was taken: ____________________

Self-test type: ___Antigen??? ___PCR

Place self-test device below:

For cruises visiting Australia that allow an at-home, self-administered Antigen COVID-19 test (RAT), guests should take one photo with their mobile device that meets all of the criteria outlined below:

• Negative RAT test next to the guest’s government issued photo ID with a clock showing the time the test was complete (a wristwatch, mobile phone screen or a wall clock, etc.).

Contact your nearest health center, pharmacy, state health department, or transiting airport to learn more about their availability for COVID-19 testing.

We have partnered with Optum so that U.S.-based vaccinated guests not embarking in Greece can order an FDA-authorized at-home antigen test kit, shipped to your door in 3 business days or less. These at-home tests include a personal virtually video-supervised visit with an eMed Certified Guide through telehealth services. These guides will help you properly administer the test and verify the results within 15 minutes. The lab result report is delivered via email and can be printed or displayed on your mobile device during check-in. Please place your order no more than two weeks prior to boarding. Order your Optum test kit online here.* or Radeas kit online here.*

 

Curative provides testing via drive-throughs, kiosks, or mobile sites and receive your results digitally in 1-2 days. You will be able to find a location and schedule a service at one of their 10,000 sites by visiting https://curative.com/.*

*You are now leaving the Holland America Line website and navigating to a 3rd party website that is not owned, operated, or controlled by Holland America Line or any of its affiliates.

Guests who arrive without a negative test result will risk denied boarding or delayed embarkation. The terminal team members will do their best to direct guests to a local testing facility, but cannot guarantee availability or test results in time for embarkation.

 

For Australia, all guests must obtain a negative pre-embarkation test result to board. Rapid-Antigen Tests are readily available at major supermarkets, pharmacies & airports with results back in as little as 15 minutes. These at home, self-administered tests are the quickest way to return a result and are accepted as requirement for embarkation.

Guests that tested positive for COVID-19 in the 6 to 90 days prior to embarkation should be ready to show evidence of their positive COVID-19 viral test (antigen or PCR) laboratory results at embarkation, in place of any required pre-embarkation tests (if applicable). Guests that do not have laboratory evidence of their positive test will be required to show evidence of a negative test that meets the testing requirements of their voyage.

Exceptions may apply for asymptomatic guests who have tested positive for COVID-19 within 90 days of their embarkation if they are at least 5 days past their COVID-19 infection, are fully recovered with no symptoms and produce documentation of recovery from COVID-19 infection. Guests are required to be on day 6 on their recovery from COVID-19 in order to embark on their cruise.

Documentation of Recovery consists of the following:

• Paper or electronic copies of the positive viral test result from a certified laboratory (dated no more than 90 days ago), or
• A valid digital COVID-19 Certificate (DCC) or a document issued by a health or government authority showing confirmed previous infection.

Guests who present these documents will need to go through a secondary screening at the terminal, and boarding will be approved at the medical staff’s discretion.

If you test positive for COVID-19 within 5 days of embarkation, you will be denied boarding. You will be allowed to board if you have completed 5 full days of isolation and have tested negative before boarding.

Anyone reporting or exhibiting COVID-19 symptoms will be reviewed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom, or in a designated area of the Medical Center in a single occupancy ward.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different stateroom for the duration of their isolation.

If you, your family members, travelling companions or other close contact are quarantined or medically isolated during your voyage because of a positive COVID-19 test or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit (FCC) for any full day spent in isolation, including the time in quarantine.

Given the current global travel and health environment, all booked guests are strongly encouraged to purchase travel insurance prior to departure to protect against losses. If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the FCC.

1. Visit Health Protocols Look Up Tool to understand the pre-cruise vaccination and/or testing requirements specific to your booking and voyage.

2. Complete all required vaccination/testing requirements, as outlined in the Health Protocols Look Up Tool in step 1.

3. We encourage guests to use VeriFLY, a secure, free digital health application that allows them the ability to easily upload required pre-embarkation information, like their proof of vaccination and/or negative COVID-19 test results. Completing these tasks before check-in will make embarkation a faster and more seamless experience. https://www.hollandamerica.com/en_US/verifly-app.html

4. Complete your Online Check-in at hollandamerica.com as soon as you have booked, including vaccination attestation and cruise contract.

5. Complete your Holland America Line health questionnaire 72-24 hours before you embark using the Holland America Line?Navigator app or online.

6. Understand entry requirements for each country visited and bring all necessary travel documents.

Yes! Guests on back-to-back voyages may be required to take a complimentary rapid antigen COVID-19 test before the second voyage. Shipboard medical staff will notify guests of any testing requirements.

Our current policy is that guests will not need to pack and disembark with luggage for this testing between cruises. Final details will be confirmed once on board, including when and where to go for testing if required.

We encourage guests to use VeriFLY a secure, free digital health application that allows them the ability to easily upload required pre-embarkation information, like their proof of vaccination and negative COVID-19 test results. Completing these tasks before check-in will make embarkation a faster and more seamless experience. Unvaccinated guests or vaccinated guests who are unable to complete the VeriFLY process must present any required COVID-19 documentation at the time of check-in.

 

If you are unsure what your vaccination or testing requirements are, use our Health Protocols Look Up Tool

Given the current global travel and health environment, all booked guests are strongly encouraged to purchase travel insurance prior to departure to protect against losses. For eligible guests, CPP Platinum insurance that provides a broad range of benefits, including for COVID-19-related expenses, subject to the plan terms. Guests can also purchase third-party travel insurance as well and should check with the provider for specific details on their coverage terms and policies. While highly recommended, travel insurance is not required to cruise.

Masks are recommended, but not required, in most onboard venues, though you may need to wear them in select venues or certain situations on your cruise. Mask requirements are clearly designated through signage and onboard communications.

Masks may be required in terminals where local laws take priority.

When going ashore guests must be prepared to follow all local guidance regarding masks and physical distancing. The status of local guidelines will be shared with guests prior to disembarkation at the destination.

We recommend guests wash or replace their mask daily and choose a good quality mask. Masks should have two or more layers, completely cover the nose and mouth, fit snuggly against the sides of the face and have a nose wire. Please note that visors and face shields will not be accepted as a substitute for a face mask.

We’ll provide complimentary surgical masks on board with replacements available upon request.

Guests using oxygen concentrators or undergoing peritoneal dialysis are welcome on all voyages. Guests using oxygen cylinders or undergoing hemodialysis on voyages with standard protocols is allowed. We are unable to allow guests to use oxygen cylinders or undergoing hemodialysis on sailings with Enhanced Protocols currently.

Guests can explore destinations on their own or on independent third-party tours. This is subject to change at any time; however, we highly recommend you choose shore excursions with?Holland America Line as?our teams are in contact with local officials who oversee health and safety standards for these guides?and tours.

The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit based on their individual COVID-19 protocols and?requirements,?which?are quickly evolving and being updated. There are ports that do not allow unvaccinated guests ashore.

We are currently aware of restrictions that do not allow unvaccinated guests to go ashore in the following countries:

• Grand Turk, Turks and Caicos

Guests should consult with the government websites for details on vaccine and testing requirements for the countries they will be visiting. Please be aware that as destination conditions change,?you may be?required?to take a?Holland America Line shore excursion?to?go ashore or be prohibited from going ashore if unvaccinated.

Our Casinos are enhanced with frequent sanitation of all high-touch surfaces, including table game positions, slot machines, and cashier areas. Smoking is allowed in the casino on select ships.