Car Rental FAQ's - Common Asked Questions

Age requirements vary by location, ensure you enter your age at time of booking and we will show you what you are eligible to hire.

This varies by rental country, check out our Key Facts in the online booking flow which will list the exact policy for the rental location you require a vehicle.

General Notes

• A valid driving licence from your country of residence.
• Photocopies of driving licences are not accepted.
• Provisional licences or 'Learner's Permits' are not accepted.

Yes, additional drivers can be added at time of pick up at a cost. The costs vary by location and can be seen at time of booking in the Key Facts information in the booking flow. Please note additional drivers must meet all rental eligibility requirements and be present at time of pick up with their licence.

At Alamo we group our vehicles into categories based on numerous factors such as interior, exterior size, specifications & purchase cost following Industry standard guidelines from ACRISS. This means that the vehicle shown is an example of the type of vehicle you will recieve at rental pick up matching industry standard guidelines.

Alamo follows strict guidelines to provide clear and transparent pricing at time of booking, the price shown in the booking flow is the price you will pay. We commit to including all mandatory charges into the price quoted. Optional extras may still be selected at time of pick up with pricing provided.

This varies by rental country, please check the Key Facts in the booking flow to see accepted forms of payment for your trip.

You will be required to follow the terms in the rental agreement provided in the booking flow and at time of pick up. Some one way booking are accepted so please check availability using the online booking engine, please also check the Key Facts information in booking flow for information on which countries you are eligible to drive into with your Alamo vehicle.

All Alamo reservations placed on stictravel.com must be modified or canceled via the same website that you used to book your reservation, doing so will ensure that any adjustments and price amendments are handled correctly.

For example, if you make an Alamo reservation on stictravel.com, you must also cancel or modify it on stictravel.com.

You may modify or cancel your reservation up to the time of rental pick-up, but to avoid late cancellation charges it's always better to cancel well in advance of the rental pick-up date.

Once the rental pick up time has passed you must contact the local rental branch for any changes.

There is generally a 29 minute grace period however this varies by rental country so please ask if you think you will be tight on time to avoid disappointment.

Vehicles will be held until the end of the business day on the scheduled pickup date for 12 hours, whichever comes first, for any delayed flights.

If you arrive after the 12-hour period, the scheduled pickup date and time must be changed to the next day.

When you book your reservation online, please also be sure to provide your flight information. This will allow us to serve you better in the event of any delays.

Contact details will be provided when you collect your vehicle and sign your rental agreement.

You must report any accident as soon as possible to your nearest branch and the local police. Please ensure you capture as much information as you can and where possible take photos.

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call the local Alamo roadside assistance number on your contract and they will help you with the towing process.

This varies a lot by rental country however our clear online booking process will advise you what is included in your reservation as well as optional coverages available for you to choose. After selecting your vehicle the extras step shows you everything on offer along with supporting information to help you understand exactly what each item is.

Most of our locations offer a range of child seats for hire, our online booking flow will provide you options along with pricing. We recommend if you require a child seat that you make sure its included at time of reservation to avoid disappointment.

When hiring a vehicle with Alamo the main named driver on the rental is responsible for paying any parking, toll and traffic violations and associated administrative fees.

Where a parking, toll or traffic violation has occurred, we will send you a letter with full details about the incident, including the date, location and any related charges and fees.

Where a parking, toll or traffic violation has occurred, a notice will be sent to us from the local highway or toll road authority. The information they share is based on the date, time and vehicle registration and we check this information against when the vehicle was rented.

If you believe that this information is incorrect, please complete our Appeal-Form.

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks - or longer in some circumstances.

Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing.

• Competitive all-inclusive rates
• No hidden fees
• Wide variety of well maintained modern reliable vehicles
• Exceptional customer service